Game Recharge - Other Questions

Below are answers to common questions regarding game recharge that are not covered elsewhere. If you have further inquiries, please contact our customer support.

1. Payment Issues

Q: Why does my payment show as completed, but the in-game currency has not been received?

A: In most cases, the in-game currency will be credited automatically within a few minutes. If it is not received, please wait a few more minutes and restart the game. If the issue persists, please contact our customer support with your transaction ID.

Q: What should I do if my payment fails?

A: Payment failures may be caused by network issues, insufficient balance, or restrictions from your bank or payment provider. Please try again later, switch to another payment method, or contact your payment service provider for more details.

Q: Why does Naver Pay only show "Payment Completed" without further details?

A: When paying via Naver Pay, only the payment completion status is displayed. For payment details or cancellation requests, please contact the game’s official support (e.g., Game Jurassic).

Q: What should I do if there is insufficient information about the overseas payer?

A: If the overseas payer’s information is incomplete or unclear, please contact PayerMax Cashier or the shopping Pay customer center for further assistance.

2. Refunds & Cancellations

Q: Can I get a refund for my game recharge?

A: Generally, game recharges are non-refundable once the transaction is completed and the virtual items have been delivered. However, in special cases (such as system errors), refunds may be considered. Please contact customer support with your transaction details.

Q: Is it possible to cancel a recharge request after I’ve paid?

A: Once a payment is successful, cancellation is usually not possible. If you believe there was an error, please contact support immediately with your payment information.

3. Account & Security

Q: Is my payment information secure?

A: Yes, we use secure, encrypted payment gateways to protect your personal and payment data. Please avoid sharing your account or payment details with others.

Q: What should I do if I suspect unauthorized transactions on my account?

A: If you notice any unfamiliar transactions, please contact our customer support immediately with relevant details such as the transaction ID, date, and amount.

4. Contact & Support

🎮 How to Reach Us

If your question is not answered here, or if you need further assistance, please feel free to contact our customer support team:

Email: mojunjiong@ugamedeal.com

Customer Service Hotline: +86 13760040664

Service Hours: Monday – Sunday, 9:00 AM – 6:00 PM (UTC+8)

Additional Support: Visit our Help Center or submit a ticket via the in-game support system.